The sale of products through this site is managed by LABEL ROSE S.r.l., with registered office in Istrana, Via Fabio Filzi 56 D.
Tax Code and VAT Number 05175720266, telephone number 04221850531, email address assistenza@labelrose.it, contact details available in the "contacts" section of this site www.labelrose.it.

The information or personal data provided by you will be processed in accordance with the Data Protection Policy. By using the website, you authorize us to process such information and personal data and declare that all information and/or personal data provided to us is accurate and truthful.

By accepting the terms and conditions at checkout, you also agree to be contacted by email and/or SMS for marketing purposes with communications from Label Rose srl.
The data in question will not be transferred to third parties and therefore by accepting the terms and conditions the customer DOES NOT consent to the use of their data for profiling by third parties.

By using this website and/or placing orders through it, you agree to:

(I) use the website only to make legally valid inquiries or orders;

(II) not to place false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we will be entitled to cancel it and notify the relevant authorities;

(III) provide us with your email address, postal address, and/or other contact information truthfully and accurately. Likewise, you consent to our use of this information to contact you (if necessary, please read the Personal Data Protection Policy).

If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you warrant that you are of legal age (18 years or older) and have the legal capacity to enter into binding contracts.

The items offered on this website are available for delivery within Europe only. It is possible to place an order from another European Union member state through this website.

To place an order, you must follow the online purchase process and click "Authorize Payment." You will then receive an email confirming receipt of your order (the "Order Confirmation"). All orders are subject to our approval, which you will be informed of by an email confirming that your order is being shipped (the "Shipping Confirmation"). The details of your order will be summarized in the downloadable electronic receipt after you have completed payment and completed all required fields. The contract for the purchase of a product between us (the "Contract") will be concluded only when we send you the Shipping Confirmation.

Only the products listed in the Shipping Confirmation will be subject to the Contract. We will not be obliged to supply you with any other products that you have not ordered until we confirm in the Shipping Confirmation that such products have been shipped.

All product orders are subject to availability. Therefore, in the event of supply problems or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value, which you may choose to order. If you do not wish to order such substitute products, we will refund any amounts you may have already paid.

Products belonging to the " Last Chance To Buy " category do not have the original packaging.

We reserve the right to remove any product from this website at any time and/or delete or edit any materials or content on it. While we will always make every effort to fulfill all orders, exceptional circumstances may arise that require us to refuse to process orders after we have sent the Order Confirmation, and we reserve the right to do so at any time.

We will not be liable to you or any third party for removing any product from this website, deleting or editing any materials or content on the website, or failing to process your order after we have sent you an Order Confirmation.

Once an order is placed, you will receive an email confirming your order; it is not possible to cancel the order.

Subject to the provisions of the preceding article... and save where extraordinary circumstances occur, we undertake to do everything within our power to send the order for the product(s) indicated in the corresponding Shipping Confirmation by the date indicated in such Shipping Confirmation or, if no delivery date is specified, within a maximum of 30 days from the date of the Order Confirmation.

However, delays may occur for various reasons, such as unforeseen circumstances or the delivery area.

Please note that home deliveries are not made on Saturdays and Sundays.

For the purposes of these Conditions, "delivery" shall be deemed to have taken place or the order "delivered" by the acquisition, by you or a third party indicated by you, of the physical availability or in any case the control of the products.


Deliveries generally take place within 24-48 hours on normal working days.
Please note that, during periods of special launches or particular promotions, shipping may take longer.

If we are unable to deliver your order, we will attempt to find a safe place to store it. If this is not possible, your order will be sent to the carrier's warehouse. In this case, we will leave you a notice specifying the location of your order and how to arrange a new delivery. If you are unable to be present at the agreed-upon delivery time, please contact us again to arrange a new delivery date.

If we are unable to deliver your order, we will attempt to find a safe place to store it. If this is not possible, your order will be sent to the carrier's warehouse. In this case, we will leave you a notice specifying the location of your order and how to arrange a new delivery. If you are unable to be present at the agreed-upon delivery time, please contact us again to arrange a new delivery date.

The price of the products will be as indicated from time to time on our website, except in the case of obvious error.

Prices on the website include VAT but exclude shipping costs, which are added to the total amount to be paid, as indicated in our Buying Guide – Shipping Costs.

Prices may change at any time; however (except as set out above) changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have selected the items you wish to purchase, they will be added to your cart and the next step will be to complete the order and make payment. To do so, you will need to follow the purchasing instructions, entering or verifying the requested information at each step of the purchase process, and requesting an invoice, if desired, as indicated in our Buying Guide. You can also modify your order details at any time during the purchase process before payment. Furthermore, if you are a registered user, a list of all your orders will be available in the "My Account" section.

You can pay with Visa, Mastercard, American Express credit cards, PayPal, bank transfer, and Scalapay.

To reduce the risk of unauthorized access, your card details will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure there are sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouse.

If your chosen payment method is PayPal, your payment will be charged when you confirm your order.

We inform you that payments made through this online platform, as well as, if applicable, refunds in your favor, will be managed by LABEL ROSE Srl

Bank transfers must be made WITHIN 2-3 BUSINESS DAYS FOLLOWING THE ORDER, otherwise the order will be cancelled. After receiving payment via bank transfer, the company undertakes to carry out the necessary verifications within a maximum of 3 business days. During this period, we will verify the accuracy of the information provided in the transfer and ensure the payment has been processed correctly. Once the verifications are complete, we will process your order and send you a shipping confirmation with the details of your purchase.

Credit cards will be subject to verification and authorization by the card issuer, but if that institution does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to complete any Contract with you.

If you purchase with Scalapay, you'll receive your order immediately and pay in three installments. You acknowledge that the installments will be assigned to Incremento SPV Srl, related parties, and their assignees, and that you authorize such assignment.

This site also offers the option to purchase products as a guest. With this purchase method, you will only be asked for the information essential to process your order. Upon completion of the purchase process, you will be given the option to register as a user or continue as an unregistered user.

In accordance with current legislation, all purchases made through the website will be subject to Value Added Tax (VAT).

In the case of a contract for the purchase of products and services concluded by a consumer buyer, the latter will have the right to withdraw from the contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason.

The decision to exercise the right of withdrawal must be communicated by the consumer buyer within 14 days of receiving the product ; in the case of separate delivery of multiple goods, ordered by the consumer buyer with a single order, the fourteen-day period for exercising the right of withdrawal starts from the day on which the last good is delivered.


IMPORTANT : If the customer has benefited from FREE shipping on the initial order and/or the return amount brings the value of the initial order below the threshold of €69.95, the SHIPPING COSTS OF €4.95 and a tax of €1.50 WILL BE WITHDRAWN.

The right of withdrawal can be exercised via the link indicated here, within the 14 days indicated above:

https://returns.itsrever.com/labelrose

Any other explicit declaration of the decision to withdraw from the contract by registered letter with acknowledgement of receipt to the address:

LABEL ROSE Srl
Via Fabio Filzi, 56D
31036 Istrana (TV)

Or send an attachment via email to assistenza@labelrose.it

The withdrawal notice must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the documentation proving the purchase .

LABEL ROSE srl will promptly send the consumer buyer a confirmation of receipt of the withdrawal exercised, via email to the email address provided during the purchase procedure on the site.

Pursuant to Article 59, letters c) and d) of the Consumer Code, the Consumer Buyer cannot exercise the right of withdrawal for products made to measure or clearly personalized, or which are liable to deteriorate or expire rapidly. Furthermore, the right of withdrawal cannot be exercised for sealed products that are not suitable for return due to hygiene or health protection reasons and which have been opened after delivery (Article 59, letter i) of the Consumer Code).

The products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the consumer buyer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any missing parts.

In the case of purchasing a virtual GIFT CARD, the right of withdrawal may be exercised by the Buyer within fourteen days of the order confirmation date, provided that the GIFT CARD has not been used in any way.

Once the withdrawal request has been received, Label Rose srl will refund the entire amount paid by the consumer buyer within fourteen days from the date on which the consumer buyer exercised the right of withdrawal, by crediting the current account used at the time of purchase, or using the bank details provided by the consumer buyer with the withdrawal notice and in any case using the same payment method used by the consumer buyer at the time of purchase.

Label Rose srl reserves the right to withhold the refund until it has received the products subject to the right of withdrawal.

However, if the terms, conditions, and conditions for exercising the right of withdrawal, as specified in this article, are not respected, the consumer buyer will not be entitled to a refund of the sums already paid . In this case, the consumer buyer may, at his or her own expense , obtain the product in the condition in which it was returned to Label Rose srl. Otherwise, the returned products will be retained, in addition to all sums already paid by the consumer buyer for the related purchase. Shipping costs are the responsibility of the buyer.

• It is NOT possible to make RETURNS / EXCHANGES or obtain REFUNDS for products discounted through promotions such as "flash sales", "all €15/€20", "3×2 promo", "BLINKY contest".
• If you wish to return an item and received a gift when you placed your order, you will need to include the gift in the package. If the product purchased is a mystery box, its entire contents (including the shopping bag or paper box) must be returned.
• Please note that any product purchased as part of a prize competition cannot be returned, exchanged or replaced .

Returns

Personalised products, being made to customer specifications, cannot be returned or refunded.

Delivery Times

For personalised products, we cannot guarantee delivery within 24/48 hours. Processing and shipping times may vary depending on the customisation requested and will be managed as quickly as possible.

You acknowledge and agree that all copyright, trademarks, and other intellectual property rights in the materials or content presented as part of the website are owned by us or our licensors. You may only use such materials in ways expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy your order information or Contact Details.

Applicable law requires that some of the information or communications we send you be in writing. By using this website, you accept that most communications between you and us will be electronic. We will contact you by email or by providing you with information by placing notices on this website. For contractual purposes, you consent to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we provide to you electronically will comply with any legal requirement that such communications be in writing. This provision does not limit your rights under applicable law.

After purchasing a product, you will be asked whether or not you wish to leave a review for that product. If you do, you will be sent a reminder inviting you to leave a review 15 days after placing your order.

Your comments and suggestions are always welcome. Please send them through the chat feature on the website or to our email address : assistenza@labelrose.it

Pre-order products cannot be paid for with cash on delivery. These products are made specifically for you and cannot be returned unless there are manufacturing defects (in which case, the exchange will be made for an identical, defect-free product). Orders placed with pre-order products cannot be cancelled.