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This document (together with the documents mentioned therein) contains the conditions that regulate the use of this website (www.labelrose.it) and the purchase of the items contained therein (hereinafter the “Conditions”).
The sale of products through this site is managed by LABEL ROSE S.r.l., with registered office in Istrana, in Via Fabio Filzi 56 D.
C.F. and VAT number 05175720266, telephone number 04221850531, e-mail address amministrazione@labelrose.it, contact details available in the “contacts” section of this website www. labelrose.it.
The information or personal data provided by the user will be processed in accordance with the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and /or the personal data provided to us is accurate and truthful.
By accepting the terms and conditions at check-out you also agree to be contacted via email and/or SMS for marketing purposes with communications from part of the Label Rose srl company.
The data in question will not be transferred to third parties and therefore by accepting the terms and conditions the customer DOES NOT consent to the use of their data for the profiling of third parties.
By using this website and/or placing orders through it, you agree to:
(I) use the website only to carry out legally valid consultations or orders;
< p>(II) do not place false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities;(III) provide us with your email address, postal address and/or other contact details truthfully and correctly. Likewise, you consent to our use of this information to contact you (if necessary, please read the Personal Data Protection Policy).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you guarantee that you are of legal age (from 18 years upwards) and to possess the legal faculty to enter into binding contracts.
The items offered through this website are available exclusively for delivery within European territory and the USA. It is possible to place an order from another member state of the European Union or USA through this website.
To place an order, you will need to follow the online purchase process and click on "Authorize payment". Subsequently, you will receive an email confirming receipt of your order (the “Order Confirmation”). All orders will be subject to our approval of which you will be informed by sending an email confirming that the order is being dispatched (the “Dispatch Confirmation”). The order details will be summarized in the downloadable electronic receipt after completing the payment and completing all the mandatory fields. The contract for the purchase of a product between us and you (the “Contract”) will only be concluded when we send you the Shipping Confirmation.
Only the products indicated in the Shipping Confirmation will be the subject of the Contract. . We will have no obligation to supply you with any other product that has not been ordered until it is confirmed to you in the Dispatch Confirmation that such product has been dispatched.
All product orders are subject to product availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or greater quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts already paid by you.
We reserve the right to remove any product from this website at any time and/or to delete or edit any material or content therein. While we will always endeavor to process all orders, there may be exceptional circumstances that require us to refuse to process orders after the Order Confirmation has been sent, and we reserve the right to do so at any time.
We disclaim any liability to you or any third party for the removal of any products from this website, for the deletion or modification of any material or content on the website, or for the failure to process the order after sending the Order Confirmation.
From the moment an order is placed, the email with the receipt of the order and then confirmation; it is in no way possible to cancel the order itself.
Without prejudice to the provisions of the previous article ... and except where extraordinary circumstances arise, we undertake to do everything in our power to send the order of the product(s) indicated in the relevant Shipping Confirmation by the date indicated in this Shipping Confirmation or, if no delivery date is specified, within a maximum of 30 days from the date of the Order Confirmation.
However, delays may occur for various reasons such as occurrence of unforeseen circumstances or the delivery area.
Please note that home deliveries are not made on Saturdays and Sundays.
For the purposes of these Conditions , the "delivery" will be considered to have occurred or the order "delivered" through the acquisition, by you or by a third party indicated by you, of the material availability or in any case of control of the products.
If we are unable to complete the delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to the shipping company's warehouse. In this case, we will leave you a notice specifying the location of your order and how to arrange a new delivery. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree on a new delivery date.
The price of the products will be that indicated from time to time on our website, except where there is an obvious error.
The prices on the website include VAT, but exclude shipping costs and the costs for cash on delivery, which are to be added to the total amount to be paid, as indicated in our Purchasing Guide - Shipping Costs.
Prices may change at any time; however (except where previously established) possible changes will not affect orders for which we have already sent an Order Confirmation.
Once you have selected the items you intend to purchase, these items will be added to your cart and the next step will involve completing the order and paying. To this end, you must follow the purchase instructions, entering or verifying the information requested at each step of the purchase process, requesting the issuance of an invoice, if desired, as indicated in our Purchasing Guide. Furthermore, you can modify the details of your order at any time during the purchase process before payment. Furthermore, if you are a registered user, a list of all your orders will be available in the “My account” section.
You can make payments with Visa, Mastercard, American Express, PayPal, Scalapay, cash on delivery and bank transfer (just in Italy) credit cards.
To reduce the risk of unauthorized access, the card data will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure you have sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses.
If the chosen payment method is PayPal, the charge will be made when the order is confirmed.
We inform you that payments made through this online platform, as well as, where appropriate, refunds in your favor, will be managed by LABEL ROSE S.r.l.
The bank transfermust be made WITHIN 2/3 WORKING DAYS FOLLOWING THE ORDER, otherwise the order will be cancelled. After receiving payment via bank transfer, the company undertakes to carry out the necessary checks within a maximum period of 3 working days. During this period, we will verify the correctness of the information provided in the transfer and ensure that the payment has been made correctly. Once the checks have been completed, we will proceed with the processing of the order and we will send you a shipping confirmation with the details relating to your purchase.
Credit cards will be subject to verification and authorization by the issuer of the same, but if this body does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to complete any Contract with you.
If you buy with Afterpay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize such transfer.
The function of purchasing products as a guest is also available on this site. With this purchase method, you will only be asked for those data that are essential to process your order. Upon completion of the purchase process, you will be offered the option to register as a user or continue as an unregistered user.
In accordance with current legislation, every purchase made through the website will be subject to Value Added Tax (VAT).
In the case of a contract for the purchase of products and services concluded by a consumer Buyer, the latter will have the right to withdraw from the contract itself, pursuant to and for the purposes of article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason.
The decision to exercise the right of withdrawal must be communicated by the consumer Buyer within 14 days from receipt of the product; in the case of separate delivery of multiple goods, ordered by the consumer Buyer with a single order, the fourteen-day deadline for exercising the right of withdrawal starts from the day on which the last good is delivered.
IMPORTANT: in the event that the customer took advantage of FREE shipping costs in the initial order and/or the return amount causes the value of the initial order to drop below the threshold of 69 €.95, SHIPPING COSTS OF €3.95 WILL BE WITHHELD.
The right of withdrawal is exercised by sending, by the Consumer Customer, within the 14 days mentioned above:
- The standard form available at this link in PDF version, to be sent by registered letter with acknowledgment of receipt to the address:
LABEL ROSE S.r.l.
Via Fabio Filzi, 56D
31036 Istrana (TV)
Or with attachment via email to assistenza@labelrose.it
- Of any other explicit declaration of the decision to withdraw from the contract by registered letter with acknowledgment of receipt to the address:
LABEL ROSE S.r.l.
Via Fabio Filzi, 56D
31036 Istrana (TV) < /ol> - It is NOT possible to make RETURNS/EXCHANGES or obtain REFUNDS for the products discounted through flash promotions such as "flash sales", "all €15/€20" "3×2 promo".
Or with attachment via email to associazione@labelrose.it
The notice of withdrawal must specify the will to withdraw from the purchase (it is not necessary to specify the reasons) andthe product or products for which you intend to exercise the right of withdrawal, attaching copy of the documentation proving the purchase.
LABEL ROSE s.r.l. communicates to the Consumer Buyer without delay a confirmation of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the site, of the exercised withdrawal.
In accordance with the provisions of the article 59, letter. c) and d) of the Consumer Code, the consumer Buyer cannot exercise the right of withdrawal for products made to measure or clearly personalized or which risk deteriorating or altering rapidly. Furthermore, you cannot exercise the right of withdrawal in relation to sealed products that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery ( art. 59 letter i) of the Consumer Code.
The products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the consumer buyer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack.
For purchases made at inside of www.labelrose.it, the products purchased must be sent to the sender's address unless otherwise indicated by Label Rose Customer Service.
Once the withdrawal request has been received, Label Rose s.r.l. will provide for the refund of the entire amount paid by the Consumer Buyer within fourteen days from the date on which the Consumer Buyer exercised the right of withdrawal, by re-crediting the current account used at the time of purchase. purchase, or using the bank details provided by the Consumer Buyer with the notice of withdrawal and in any case using the same payment method used by the Consumer Buyer at the time of purchase
Label Rose s.r.l. reserves the right to withhold the refund until it has received the products subject to the right of withdrawal, or until the consumer Buyer has demonstrated that he has sent the goods back, depending on which situation occurs first.
If, however, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the consumer Buyer will not be entitled to a refund of the sums already paid. In this case, the Consumer Buyer will be able to regain, at his own expense, the product in the state in which it was returned to Label Rose s.r.l. . Otherwise, the returned products will be retained, as well as all sums already paid by the Consumer Buyer for the relevant purchase. Shipping and transport costs are the responsibility of the Buyer.
You acknowledge and agree that all copyrights, registered trademarks and any intellectual property rights in the materials or content presented as an integral part of the website are owned by us and those who have granted us licenses for their use. You may only use such material in ways for which you receive express authorization from us or from those who have granted us licenses for their use. This will not prevent you from using this website to the extent necessary to copy your order information or contact details.
The applicable law requires that part of the information or communications that we send you must be in writing. By using this website, you agree that most communications exchanged with us will be in electronic format. We will contact you via email, or provide you with information by placing appropriate notices on this website. For contractual purposes, you consent to this electronic means of communication by acknowledging that all contracts, notices, information and other communications that we provide to you electronically will comply with the legal requirement that such communications be in writing. This provision does not limit in any way the rights recognized by current legislation.
After purchasing a product, you will be asked whether or not you want to give consent for a review on the product in question. If you give your consent, you will be sent a reminder inviting you to leave a review 15 days after placing your order.
Your comments and suggestions are always welcome. Please send them through the chat made available on the site or our email address assistenza@labelrose.it
Products sold in advance cannot be paid for with cash on delivery, the products are made specifically for you, therefore they cannot be returned except for manufacturing defects (in which case the exchange will take place with an identical product but free of defects) . Orders placed with pre-sale products cannot be cancelled.