Shipping policy

S.r.l. Via Fabio Filzi, 56D 31036 Istrana (TV) Or with attachment by e-mail to

This document (together with the documents referred to therein) contains the conditions that govern the use of this website () and the purchase of the items contained therein (www.labelrose.ithereinafter the "Terms").

 

Any other explicit statement of the decision to withdraw from the contract by registered letter with acknowledgment of receipt to the address:

LABEL ROSE S.r.l. Via Fabio Filzi, 56D 31036 Istrana (TV) Or with attachment by e-mail to www.labelrose.it .

The withdrawal notice shall specify the Willingness to withdraw from the purchase (It is not necessary to specify the reasons for this) and The product or products For which it is intended to exercise the right of withdrawal, attaching Copy of the documentation proving the purchase

The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and you represent that all information and/or personal data provided to us is accurate and truthful.

By accepting the terms and conditions at check-out, you also agree to be contacted by e-mail and/or SMS for marketing purposes with communications from the company Label Rose srl.
C) and d) of the Consumer Code, the consumer Buyer Cannot exercise the right of withdrawal For products that are tailor-made or that are clearly customized or that are likely to deteriorate or alter rapidly.

 

Furthermore, it cannot exercise withdrawal in relation to Sealed products that do not lend themselves to be returned for hygienic reasons Or related to health protection, and Have been opened after delivery (Art.

By using and/or placing orders through this website, you agree to:

  • (i) use the Website only to make legally valid consultations or orders;
  • (II) not to place false or fraudulent orders. If we have reasonable grounds to believe that an order of this nature has been placed, we will be entitled to cancel it and inform the relevant authorities;
  • (III) provide us with your email address, postal address and/or other contact details truthfully and correctly. Likewise, you consent to our use of this information to get in touch with you (if necessary, please read the Privacy Policy).

Products for which the right of withdrawal is exercised must be returned within Fourteen days from the day on which the Consumer Buyer has communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack.

 

For purchases made within

The items offered through this website are only available for delivery within Europe. You can place an order from another Member State of the European Union through this website.

 

5) MODALITÀ   DI PERFEZIONAMENTO DEL CONTRATTO

To place an order, you will need to follow the online purchase process and click on "Authorize payment". You will then receive an email confirming receipt of your order (the "Order Confirmation"). All orders will be subject to our approval and you will be informed by sending you an email confirming that your order is being dispatched (the "Dispatch Confirmation"). The details of the order will be summarized in the downloadable electronic receipt after completing the payment and filling in all the mandatory fields. The contract for the purchase of a product between you and us (the "Contract") will only be concluded when we send you the Dispatch Confirmation.

Only the products indicated in the Dispatch Confirmation will be covered by the Contract. We will not be obliged to supply you with any other product that has not been ordered until it is confirmed to you in the Dispatch Confirmation that such product has been shipped.

 

The purchased products must be sent to the sender's address unless otherwise indicated by the Label Rose Customer Service.

All product orders are subject to product availability. Once the request for withdrawal has been received, Label Rose s.r.l. Will provide for the Refund of the full amount paid By the Consumer Buyer within fourteen days from the date on which the Consumer Buyer exercised the right of withdrawal, by re-crediting the current account used at the time of purchase, or by using the bank details provided by the Consumer Buyer with the communication of withdrawal and in any case using the same payment method used by the Consumer Buyer at the time of purchase If you do not wish to place an order for such replacement products, we will refund any amounts you may have already paid.

 

Label Rose s.r.l. Reserves the right to withhold the refund until the products subject to the right of withdrawal have been received, or until the Consumer Buyer has demonstrated that they have returned the goods, whichever is the first.

We reserve the right to remove any product from this website at any time and/or to delete or edit any material or content on this website. Although we will always endeavour to follow up on all orders, there may be exceptional circumstances which require us to refuse to process orders after we have sent you the Order Confirmation, and we reserve the right to do so at any time.

We will not be liable to you or any third party for the removal of any products from this website, for the deletion or modification of any materials or content on the website, or for the failure to process your order after the Order Confirmation has been sent.

 

If, on the other hand, the procedures, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Consumer Buyer Will not be entitled to reimbursement of the sums already paid

Without prejudice to the provisions of the previous article ... and except where extraordinary circumstances arise, we will use our best efforts to send the order for the product(s) indicated in the relevant Dispatch Confirmation by the date indicated in such Dispatch Confirmation or, if no delivery date is specified, within a maximum period of 30 days from the date of the Order Confirmation.

In this case, the Consumer Buyer may regain, At his expense , The product in the state in which it was returned to Label Rose s.r.l. .

For the purposes of these Conditions, the "delivery" shall be deemed to have taken place or the order "delivered" through the acquisition, by you or by a third party indicated by you, of the material availability or in any case of the control of the products.

Otherwise, the returned products will be withheld, in addition to all the sums already paid by the Consumer Buyer for the relative purchase. The

If we are unable to complete the delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to the shipper's depot. In this case, we will leave you a notice detailing the location of your order and how to arrange a new delivery. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to arrange a new delivery date.

 

Shipping and transportation costs are borne by the Buyer. It is NOT possible to make RETURNS/CHANGES or obtain REFUNDS for discounted products via flash promotions such as "flash sales", "all € 15/€ 20" "3 × 2 promos".

14. INTELLECTUAL PROPERTY

WRITTEN COMMUNICATIONS To do so, you will need to follow the instructions for the purchase, entering or verifying the information requested at each step of the purchase process, requesting the issuance of an invoice, if desired, as indicated in our Buyer's Guide. In addition, you can change the details of your order at any time during the purchase process before payment. In addition, if you are a registered user, a list of all your orders will be available in the "My account" section.

16. POSSIBILITY OF PROMEMORY FOR PRODUCT REVIEWS

17. COMMENTS AND SUGGESTIONS Once we receive your order, we will pre-authorise your credit card to ensure that you have sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses. Please send them through the chat made available on the site or our email address Assistenza@labelrose.it

PRODUCTS SOLD FOR PRESALE After receiving the payment by bank transfer, the company undertakes to carry out the necessary checks within a maximum period of 3 working days. During this time, we will verify the correctness of the information provided in the transfer and make sure that the payment has been made correctly.

 

On this website, the function of purchasing products as a guest is also available. With this method of purchase, you will only be asked for those data that are essential to process your order. Upon completion of the purchase process, you will be offered the option to register as a user or to continue as an unregistered user.

 

In accordance with current legislation, any purchase made through the website will be subject to Value Added Tax (VAT).

 

12.

  • Customer Support

Via Fabio Filzi, 56 D
31036 Istrana (TV)
Italy


1. The return of the garments can be made within 14 days from the date of delivery of the goods to the buyer;
2. Returned items must be unused and preferably in their original packaging. We do not accept returns of items that have already been worn, damaged, washed, or altered in any way. We do not accept returns of products that lack the label and tag;
3. Shipping costs are not refunded;
4. The shipping costs for the return are at the customer's expense;
5. Products purchased on SALE cannot be returned;
7. A completed form in all its fields must be included in the package;
8. The amount of the returned products will be credited back within 14 working days following receipt of the return, in the manner in which the payment was made or alternatively, if chosen, through a purchase voucher.
9. In the event that you wish to make a return and at the time of the order you have received a gift, it will also be necessary to include the gift itself in the package.

 

In the case of a contract for the purchase of products and services concluded by a consumer Purchaser, the latter shall have the right to withdraw from the contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (d. Legislative decree. 206/2005), without any penalty and without specifying the reason.

The right of withdrawal is exercised by sending, by the Consumer Customer, within the 14 days mentioned above:

  • assistenza@labelrose.it
  • assistenza@labelrose.it

LABEL ROSE s.r.l. communicates to the consumer Purchaser without delay a confirmation of receipt, by e-mail to the e-mail address communicated during the purchase procedure on the site, of the withdrawal exercised.

In accordance with the provisions of Article 59, lett. 59 easy. i) of the Consumer Code.

 

You acknowledge and agree that all copyrights, trademarks and any intellectual property rights in the materials or content presented as part of the Website are owned by us and those who have licensed us to use them. You may use such material only in the manner in which you receive express permission from us or those who have granted us a license to use it. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

 

15.

Applicable law requires that some of the information or communications we send you must be in writing. By using this website, you agree that most communications you exchange with us are in electronic form. We will contact you by e-mail, i.e. by providing you with information by providing notices on this website. For contractual purposes, you consent to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically will comply with the legal requirement that such communications be in writing. This provision does not in any way limit the rights granted by current legislation.

 

After purchasing a product, you will be asked whether or not you want to leave consent for a review of the product in question. If you give your consent, you will be sent a reminder to leave a review 15 days after placing your order.

 

Your comments and suggestions are always welcome.

 

General provisions

Products sold in advance cannot be paid for on delivery, the products are made specifically for you, so they cannot be returned except for manufacturing defects (in which case the exchange will be made with an identical product but without defects). Orders placed with pre-sale products cannot be cancelled.