Shipping & Returns

SHIPPING

Normally our courier takes 24/48 working hours. An extra day for remote areas and islands. When your package is ready, it will be shipped and you will receive a confirmation email through which you can track your order or you can access the orders section of your personal area.

For all orders placed during the weekend (Saturday and Sunday), the shipment will be made on the first working day (Monday). The delivery time for Calabria, Basilicata, Sardinia, Sicily and smaller islands is at least 3 days.
For shipping outside Italy, the cost of shipping is € 15.00 and it is not possible to pay cash on delivery. We remind you in any case that shipping is free for orders over € 100.00.

RETURN METHOD

Have you purchased a product online but changed your mind? No problem! Please let our customer support know within 14 days of receiving your product!

• Download and fill out the PDF form: insert it inside the package and send a copy to our Customer Support (assistenza@labelrose.it).

• Prepares the package with the form inside and the products you want to return!

• Remember: products must be intact and sealed in their original packaging.

• Send the package, with the courier you want, to the address:

After evaluating the conditions of the return, you will receive a refund of the price paid for the purchase!

Conditions for making a return:
1. The return of the garments can be made within 14 days from the date of delivery of the goods to the buyer;
2. Returned items must be unused and preferably in their original packaging. We do not accept returns of items that have already been worn, damaged, washed, or altered in any way. We do not accept returns of products that lack the label and tag;
3. Shipping costs are not refunded;
4. The shipping costs for the return are at the customer's expense;
5. Products purchased on SALE cannot be returned;
7. It is necessary to insert a completed form in all its fields inside the package;
8. The amount of the returned products will be credited back within 14 working days following receipt of the return, in the manner in which the payment was made or alternatively, if chosen, through a purchase voucher. NB: if the payment of the order was made through cash on delivery, it is essential to indicate through the return form the method (purchase voucher or bank transfer) with which you want to receive the refund;
9. In the event that you wish to make a return and at the time of the order you have received a gift, it will also be necessary to include the gift itself in the package.

IMPORTANT: in the event that the customer has taken advantage of FREE shipping costs in the initial order and the amount of the return drops the value of the initial order below the threshold of € 69.95, the shipping costs of € 7.95 WILL BE RETAINED.

*IT IS NOT POSSIBLE TO RETURN BAGS PURCHASED ON THE OCCASION OF PROMOTIONAL OFFERS SUCH AS 3X2, OUT ALL 40€, OUT ALL 20€, OUT ALL 15€, COMBO PACK AND BOX*

*THE OFFICIAL LABEL ROSE ALBUM RELEASED ON 03/10/2023 IS NOT RETURNED*