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You can check the status of your order at any time by entering the " orders " section, after logging in to your account " https://www.labelrose.it/mio-account/ " . If you have not registered on labelrose.it , you can follow your order in any case by e-mail sent automatically by the system at the time of purchase (it is recommended to release it even if you are not a registered user but a guest user). If you need help, please send an email to: assistenza@labelrose.it Once the order has been completed, it is NOT possible to make any changes.Normally our courier takes 24/48 hours. One more day for remote areas and islands. When your package is ready, it will be shipped and you will receive a confirmation email through which you can track your order or access the section orders in your personal area.The cost of shipping is € 7.90 if the payment is made by card or by bank transfer. If you choose to pay on delivery (cash on delivery) there is an extra cost of € 3.00. We remind you in any case that shipping is free for orders over € 50 strong>.The order will be processed within 24 hours, excluded for presales and for collaborations , and delivered starting the next working day. The first delivery attempt will therefore take place after 48 working hours. For all orders placed during the weekend (Saturday and Sunday), the shipment will be made on the first working day (Monday). The delivery time for Calabria, Basilicata, Sardinia, Sicily and smaller islands is at least 3 days.
We cannot group two distinct orders placed separately, and shipping costs will be applied to each of them.
Have you purchased a online product but have you changed your mind? No problem!
- Notify our customer support within 14 days of receiving the product!
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Download and fill in the form in PDF: insert it inside the package and send a copy to our customer service (assistenza@labelrose.it).
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Prepare the package containing the form and the products you want to return!
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Remember: the products must be intact and sealed in their original packaging
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Send the package, with the courier of your choice, to the address:
LABEL ROSE ADDRESS
Via Fabio Filzi, 56 D
31036 Istrana (TV)
Italy
After evaluating the conditions of the return, you will receive the refund of the price paid for the purchase!
Conditions for making a return :
1. The return of the garments can be made within 14 days from the date of delivery of the goods to the buyer;
2. Returned items must be unused and preferably in the original packaging. We do not accept returns of items already worn, damaged, washed or altered in any way. We do not accept returns of products lacking the label and tag;
3. Shipping costs are not refunded;
4. The shipping costs for making the return are charged to the customer;
5. Products purchased on SALE cannot be returned;
7. A completed form must be entered in the package in all its fields;
8. The amount of the returned products will be re-credited within 14 working days following receipt of the return, in the manner in which the payment was made or alternatively, if chosen, through a purchase voucher. NB: if the payment of the order was made by cash on delivery, it is essential to indicate the method (voucher or bank transfer) with which you want to receive the refund using the return form ;
IMPORTANT : in the event that the customer has benefited from FREE shipping costs in the initial order and the amount of the return makes the value of the initial order fall below the threshold of € 49.90 , SHIPPING COSTS OF € 7.90 WILL BE DEDUCTED.
* IT IS NOT POSSIBLE TO RETURN BAGS PURCHASED ON THE OCCASIONS OF PROMOTIONAL OFFERS SUCH AS 3X2, OUT OF ALL 40 €, OUT OF ALL 15 € * The refund will be made within 14 days with the same payment method chosen for the online purchase. If you have chosen cash on delivery as an initial payment method or have used a gift card, to receive the refund we recommend that you send us your IBAN and the details of the current account holder by writing to assistenza@labelrose.it. We remind you that in no case the LabelRose store is required to return the amount in cash.With Label Rose you have the possibility to pay with Paypal, bank transfer (CENTROMARCA BANCA CREDITO COOPERATIVO DI TREVISO E VENEZIA IT06V0874961741000000464938) and cash on delivery.
The transfer must be made WITHIN 2/3 WORKING DAYS FOLLOWING THE ORDER.
Through PayPal you can also pay with your CREDIT CARD; In this case there will be 3 steps to take:
1- Enter personal data and card;
2- Entering billing and card data;
3- Confirmation of the online payment to your bank.By selecting "cash on delivery" before completing your order you can pay cash to the courier up to € 2,999.00, the cost of cash on delivery is € 3.00. We remind you that to take advantage of free shipping you must reach the minimum amount of € 50.00.Payment is fully secured by the world's largest and PCI compliant authentication systems. In addition, all the information that will be entered for the purchase will comply with the processing of personal data in full accordance with the privacy regulations. Navigation is completely safe and certified by the certification system such as LETS ENCRYPT.If you want to surprise someone special, give them a LabelRose gift card to allow them to choose the product she likes best. You can buy your e-Gift Card online directly from this link The Label Rose Gift Card has no expiry date. You can use the € 30 credit in one or more moments.
